Terms and Conditions

This site is owned and operated by Thwaites Fine Stringed Instruments. These terms & conditions set out the basis on which you can visit and use our website and are legally binding. By accessing any part of the Website, you shall be deemed to have accepted these terms in full.

The trademarks and names displayed on this website are registered and unregistered trademarks of Thwaites Fine Stringed Instruments and must not be reproduced in any way without the express written permission of the Managing Director.

The content displayed on this website is owned by Thwaites Fine Stringed Instruments and may not be reproduced in whole, or in part, without the express written permission of the Managing Director.

Any use of this website or its contents, including copying or storing it in whole or in part, other than for your own personal, non-commercial use is prohibited. You may not modify, distribute or re-post anything on this website for any purpose without the permission of the Managing Director of Thwaites Fine Stringed Instruments.

Thwaites Fine Stringed Instruments take care to update the website and present accurate descriptions and prices however we reserve the right to alter these according to current market trends. All prices are displayed inclusive of VAT. Thwaites Fine Stringed Instruments shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.

Thwaites Fine Stringed Instruments makes every effort to ensure that this website is free from viruses or defects. However Thwaites Fine Stringed Instruments shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

All items on this website are subject to availability and are likely to change. We recommend you contact us to check availability and updated pricing.

If you use the links on this website to other websites, Thwaites Fine Stringed Instruments cannot accept any liability in respect of the use or content of these.

Joining our mailing list or providing us with your email address via the shop (33 Chalk Hill, Watford, WD19 4BL) or through one of our competitions permissions us to send you offers, promotions and news. If you do not wish to be contacted by us you may opt out of this service by contacting us by email at info@thwaites.com.

Thwaites Fine Stringed Instruments reserves the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised.

Rental Agreement Terms and Conditions

Please note there are separate Terms and Conditions for our Student Rental Scheme and our Online Rental Scheme

Student Rental Scheme (only by visiting the shop)

  • All rented instruments (instrument, bow and case) remain the property of Thwaites at all times.  You must not sell or dispose of them.
  • There is no minimum period of hire.  The rental fee is payable in advance on the 1st of each month by Direct Debit.  This is to be set up in the shop when you collect your instrument.  Payments continue until the instrument is returned.  Failure to meet monthly payments will result in a request to return the instrument and you may incur extra charges to cover our costs.
  • We reserve the right to increase the monthly rental fee by giving one month’s notice in writing.  We may increase the rental fee at any time in response to changes in the rate of VAT.
  • Instruments may be exchanged for a different size at any time so long as the new instrument is of the same quality.  If you wish to upgrade to a more expensive instrument your Direct Debit will increase.  You will be advised of any increase at the time of the upgrade.
  • You may terminate the rental agreement at any time by returning the instrument to the shop. The Direct Debit must not be cancelled before the instrument is returned.  The customer is responsible for returning the instrument in good order.
  • You must keep the instrument safe and use it in a proper and careful manner.  Damage must be reported promptly and any repairs carried out by Thwaites.  You may incur charges if you take the instrument elsewhere for repairs unless agreed in writing in advance.
  • The monthly rental fee includes basic maintenance and covers the cost of basic replacement strings, bow re-hairs and fair wear and tear.
  • Our Extended Maintenance Scheme is available at an additional cost.  This covers all repairs or damage and carries an excess of £35 per repair.  The monthly cost is £1 for violins and violas, £1.50 for cellos and £2.50 for double basses.
  • The full cost of a replacement instrument due to loss or theft will be charged to the customer.  We strongly recommend that the instrument be covered by a household or specialist musical instrument insurance policy.  We are affiliated to Allianz Musical Insurance (quote 1300039149) and Lark Musical Insurance (quote THWAITES).
  • The customer must inform Thwaites of any changes of address, telephone number or e-mail address.  Failure to do so may result in extra charges to cover our costs.

 

Online Rental Scheme

  • All rented instruments (instrument, bow and case) remain the property of Thwaites at all times.  You must not sell or dispose of them
  • The minimum rental period is three months.  The payment for the first three months, which is non-refundable, will be charged prior to the instrument being dispatched.  Subsequent monthly rental fees are paid by Direct Debit and continue until the instrument is returned to us.  Failure to meet monthly payments will result in a request to return the instrument and you may incur extra charges to cover our costs.
  • We reserve the right to increase the monthly rental fee by giving one month’s notice in writing.  We may increase the rental fee at any time in response to changes in the rate of VAT.
  • You may terminate the rental agreement at any time after the  initial three month period.  The Direct Debit must not be cancelled before the instrument is returned.
  • If you wish to purchase the instrument at any time during the rental period, we will deduct the equivalent of three month’s rental from the purchase price.
  • A one-off shipping cost will be charged at the start of the rental period before the instrument is dispatched. Please keep any boxes or packaging to return the instrument at the end of the rental.   If you collect your instrument from the shop the shipping cost will not be applied.
  • The one-off shipping cost covers the delivery of the instrument only and is £10 for violins and violas, £20 for cellos and £50 for double basses.  The cost of returning the instrument at the end of the rental period will be met by the customer.
  • If you wish to change to a different size instrument or upgrade to a higher quality instrument you will be liable for all shipping costs incurred.
  • You must keep the instrument safe and use it in a proper and careful manner.  Any damage must be reported promptly and any repairs carried out by Thwaites unless agreed in writing in advance.  The customer will be liable for the full cost of any repair as well as any shipping costs incurred.
  • Replacement strings and bow re-hairs are not covered by the monthly rental fee. Bows are to be returned to us for repair and will be charged to the customer.  Discounted replacement strings can be purchased from our sister site Violin Strings Online. http://violinstringsonline.co.uk
  • The full cost of a replacement instrument due to loss or theft will be charged to the customer.  We strongly recommend that the instrument be covered by a household or specialist insurance policy.  We are affiliated to Allianz Musical Insurance (quote 1300039149) and Lark Musical Insurance (quote THWAITES).
  • The customer must inform Thwaites of any changes of address, telephone number or e-mail address.  Failure to do so may result in extra charges to cover our costs.

 

Questions, comments and requests regarding the terms and conditions are welcomed and should be addressed to  info@thwaites.com