It is not always necessary to make an appointment to see us. For Student Hire, general shop sales and to book in repairs you can drop in at any time. If you are looking to buy an instrument, we would always ask that you make an appointment. We have a practise room and like to be able to provide you with the space to try instruments in your chosen price range. It also gives us time to prepare a good selection for you to view. If you are planning to visit us on a Saturday, we would advise that you phone ahead as it is probably our busiest day!

There are many different makes of strings, each made for a different purpose. Often people try to match their strings to their own tastes and to what their instrument might need. Whatever style of music you play, we are happy to advise you.

If you have an outstanding invoice with us you can pay in the shop by cash, cheque, debit card or credit card. We also accept American express. You can also pay by card over the phone.

If you have any questions please email finance@thwaites.com

Yes you can. We provide written insurance valuations for instruments for a fee. We do not provide valuations for private sales.

No you don’t. You can come in with your instrument or bow at any time to drop it in for repairs. In most cases you will have to leave it with us but we are happy to provide temporary instruments or bows for you to use if yours will be here during a time that you may need it. Please note that our workshop is not open on a Saturday.