If you have an outstanding invoice with us you can pay in the shop by cash, cheque, debit card or credit card. We also accept American express. You can also pay by card over the phone.

If you have any questions please email finance@thwaites.com

Yes you can! Visit our online shop violinstringsonline.co.uk to see our selection of strings, accessories and cases. We also provide a mail order service through the shop and charge standard rates for postage.

Yes, please call us and we are happy to post items to you.

Yes we do. Please bring it to the shop where you may be asked to leave it. This is so we can evaluate them and get back to you with an offer.

It is not always necessary to make an appointment to see us. For Student Hire, general shop sales and to book in repairs you can drop in at any time. If you are looking to buy an instrument, we would always ask that you make an appointment. We have a practise room and like to be able to provide you with the space to try instruments in your chosen price range. It also gives us time to prepare a good selection for you to view. If you are planning to visit us on a Saturday, we would advise that you phone ahead as it is probably our busiest day!